Two ways to leave
It helps to keep two things apart from the start:
- The 14-day right of withdrawal — a short cooling-off window right after an eligible payment.
- Cancellation under the membership terms — how you end an ongoing membership after that window.
They have different deadlines and different consequences. Confusing the two is where most frustration comes from.
The 14-day right of withdrawal
A 14-day right of withdrawal applies to eligible payments under the official membership agreement. In practice this is your cooling-off period: if you register and quickly decide it isn’t for you, you act within the 14 days and withdraw. The exact terms and which payments are eligible are set out in full in the membership agreement you see before registering — read that screen rather than relying on any summary, including this one.
Cancelling after the 14 days
Once the withdrawal window has passed, membership is cancellable under the terms of the official membership agreement. It is a monthly membership, not a lifetime lock-in, and the cancellation conditions — notice, timing and method — are shown in full before you ever register. Because registration and payment happen only on the official inCruises platform, cancellation is handled there too; this information site processes nothing on your behalf.
What happens to your Reward Points
This is the part to understand before you cancel, not after. Reward Points are booking credit inside the inCruises system — not cash, not an investment, not transferable. And crucially:
If you end the membership, or reverse a payment through your bank, the Reward Points sitting in your account are lost. They don’t convert to cash and they don’t travel with you.
The practical takeaway is simple: if you have built up a travel budget, the sensible move is to redeem your Reward Points on a real booking before you cancel — while remembering the 15-day waiting period that applies after activation before points can be used. Points you turn into a trip are points you keep the value of; points left in the account when you leave are not.
Where Trust My Travel fits
There is one more protection worth naming honestly. Trust My Travel safeguards unused membership contributions in the event that inCruises ceased trading. It is a protection on the money you’ve paid in but not yet used — not on activation fees, and not the same thing as your Reward Points. We name that boundary plainly rather than implying blanket cover.
Before you cancel: a short checklist
- Check whether you’re still inside the 14-day withdrawal window — the route differs if you are.
- Look at your Reward Points balance and redeem what you can on a genuine booking first.
- Read the cancellation terms in the official membership agreement for notice and timing.
- Cancel through the official platform, where your membership actually lives.
Thinking it through before you commit
The best way to avoid an awkward cancellation is an honest decision up front. If you’re still weighing the model, read our “is it legit?” analysis and compare the three tiers against how often you really travel. A membership that fits your travel rhythm rarely needs cancelling in a hurry.